General Contracting Conditions


Web Domain: www.redtidecharter.com / pescaenbarco.com
Company: RED TIDE S.L.
CIF: B90372186
Telephono: 0034 681 601 619
Email: info@pescaenbarco.com
Address: Pantalán 3, Atraque 245 - 29660 Puerto Banús, Marbella - Málaga, España


LEGAL NORM

This electronic contract is executed in compliance with Spanish regulations and specifically under the legal regime imposed by Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE) and by Royal Legislative Decree 1/2007 , of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users (TRLDCU). The electronic contract is presented to the consumer in Spanish.
These General Contracting Conditions may be saved and reproduced at any time by the User who makes a purchase through the options of their internet browser, and must be accepted before proceeding to the payment of the products. Also, in the purchase confirmation email that we send you, we will include the link to these General Contracting Conditions.

BOOKING PROCESS

For Booking Red Tide Charter the customer must follow the following process:

  1. Select the boat you want to reserve.
  2. Select the date and time when you want to make the boat reservation. Keep in mind that a reservation must be a minimum of two hours long, and that after the return of the boat maintenance will be carried out for approximately half an hour.
  3. Once you select the reservation hours, check that the reservation details are correct.
  4. In case of all the correct data, the User will go to the virtual payment platform. Until the payment process is completed, the reservation will not be formalized.
  5. After making the payment, you will receive a confirmation email.

PAYMENT METHODS

The accepted forms of payment will be as follows:

  • Visa credit or debit cardVisa
  • Master Card credit card Master Card

Since the card details will be entered on a page belonging to Bankia, our online payment provider, Red Tide Charter will not store any card data.

        

Cancellations

In case of cancellation of your reservation, it is possible to apply a penalty when making the refund of the amount paid. Possible penalties would be carried out as follows:

  • Cancellation more than 72 hours in advance: 100% refund of the amount
  • Cancellation with between 72 and 48 hours: refund of 70% of the amount
  • Cancellation with between 48 and 24 hours: refund of 50% of the amount
  • Cancellation less than 24 hours in advance: refund of 0% of the amount

Payment of Taxes

The indicated price will be shown without VAT, which will be calculated based on the hours the boat is reserved at the end of the purchase process.

Customer support

To contact with Red Tide Charter responsible managers, you can do by telephone or sending an emal: